How do we ensure we are always “Delivering Home Happiness” to our clients?
With a clearly defined set of beliefs, behaviours and actions that both empower our team members and align our actions with the goal of accomplishing Our Mission with each and every client.
We are thrilled to share them with you:
- We care for, respect and constantly think about our clients’ needs.
- We listen to our clients more than we speak.
- We learn about our clients individually and turn that knowledge into lasting human relationships.
- We create unique, memorable and personal experiences for our clients.
- We work towards improving the elements of our service that matter to our clients.
- We go beyond reactive service and always aim to deliver anticipatory service to our clients.
- We design every last detail of our client services to be perfect.
- We set clear expectations for deadlines with our clients and deliver on them.
- We know that our clients are not interested in excuses if things go wrong.
- We own and immediately resolve any problems or issues our clients may encounter.
- We protect the privacy and security of our clients.
- We understand that value is always determined by our clients.